Terms & Conditions
Online Orders
Spysonic will appear on your credit card statement. All orders place online
have Account Verification Security (AVS). Once your order has been placed,
it goes through AVS procedure and through our billing department. Upon approval
your order will be processed and prepare for shipment. Customer can cancel
order within 1hr or cancel before product is shipped out to avoid any shipping
charge. If order is cancel after products has been shipped out, customer
will be charged "Freight charge" to their credit card by Spysonic. More terms/conditions
detail below.
We accept: Credit cards, Checks, Paypal,
and Wire Transfer
Credit Cards
- Mastercard accepted
- Visa accepted
- Discover accepted
- American Express accepted
Checks (U.S Customers Only)
- Personal Checks accepted
- Business Checks accepted
Paypal, Wire or money Transfer (U.S or International Customers)
- Wire transfer is available only upon request.
- Email us at: info@espysecurity.com and request for wire/money transfer information
Shipping - Shipping
are non-refundable at any given time regardless.
(Spysonic.com will not be held responsible for
any typing errors, images errors, or product
specifications errors). We will continue to update
our site frequently as possible. Customer can
call in to verify the correct products before
ordering at any given time. If we sent you a
wrong product or a defected product upon arrival,
we will gladly resend another product without
any new freight charge. Once your order has been
shipped out, customers are responsible fully
for the freight cost, even if customer refused
shipment. If item was returned to us because
customer wasnt able to signed for the package,
customer agrees to pay for new freight charges
to resend package plus pay for original freight
charge.
RMA Rules
- Customer are not to send any warranty items back without a returned authorized
number (RMA). Please call or email us to get an RMA number. All items will
be refused, if shipment has no RMA number on Return Label.
- Customer pay for their own freight when sending item back to us
- Avoid losing your package, insured all item before shipping out (Recommended)
and get correct RMA number & info. We will not be responsible for your lost
package.
Warranty for U.S.A customers -
We have a fast and easy warranty service. Each
manufactuer of the products we sell carry a 1yr
warranty parts/labor. Your warranty must be done
through us. We will assist you with any warranty
or repair services. The warranty automatically
begins the day the package was delivered by the
Carrier/Freight Company. The following items
below have a one year warranty given by the manufactuer.
All warranty request, must be made through Spysonic
only. Spysonic will assist customer on all warranty
returns products and RMA process to manufactuer.
Warranty will be voided if manufactuers are no
longer in business. All warranty voided if any
warranty items are found to be physically damage
or tampered with internally. Customers will not
hold Spysonic responsible for any manufactuer
warranty. The following items are mfg. warranty
for one year. Please read below for limited warranty
on products.
Warranty for International customers -
International customers can received 1yr warranty
under the following conditions: **All
freight & custom cost must be prepaid before sending item back to us** **After
we repaired or replaced the product, customer agree to also pay for new shipping
charge and any new custom charges as well** If you are sending an item to
us, we prefer you use the following carrier DHL, UPS, Fedex (USPS post office
can be complicated). If customer does not follow these guidelines, we will
not accept any RMA item for warranty. Therefor the warranty will be voided**Also
if you are sending item back to us, mark the package as a "GIFT" so
you will not be charged tax twice by your country or custom department.**
1 Year Warranty - Free
Parts & Labor
- Security Cameras (1yr )
- Hidden Cameras (1yr)
- Splitters, Controllers (1yr)
- Digital Video Recorders, DVR (1yr)
- Portable DVRs (Digital Recorders) (3months to 1yr limited warranty, varies
on each product)
- Monitors (1yr)
- Wireless Receiver/Transmitter (1yr)
- Pan & Tilt, Scanners Device (1yr)
No Warranty Products
- Lens
- Housings / Mounts / Brackets
- Cables
- Power Adapters, Batteries
- Connectors, Convertors, Adapters
Simply go to Customer
Support Form
Email: rma@Spysonic.com
Terms and Conditions -
To continue delivering new products our terms
and conditions are as follow. All new security
cameras have a 15 days 100% store credit, excluding
freight. Refund is optional and available within
15days for new/unopened package security cameras
or any standard products with a 20% Refund fee
applied to total product cost, excluding freight.
If security cameras/standard products are found
to be in used condition or tampered, or slightly
damage or scratch, an additional charge of 10%
fee will be applied. At all times, freight are
customer responsiblity, no reimburse on any freight
charges. No returned or refund after 15 days
of invoice date. (Return policy does not apply
to any type of Hidden Cameras/Hidden Camera Digital
products)
All hidden cameras or covert camera dvr or any type of hidden surveillance
items are final sales, no refund, no return/no exchange, there is a 1yr warranty,
we will gladly have repair or replacement done.**All hidden cameras are special
made item therefor are as is, therefor are final sales, no refund, no exchange
at any time or for any reasons, regardless of how it is built. We guaranteed
the item will be in working condition for 1yr with no labor or part cost to
repair, if item is not repairable we will replaced with another same item.
DISCLAIMER
Spysonic.com will not be responsible for any printing, typing, or specifications
errors. Customer are responsible to call us for additional verification on
any products before ordering. Prices are subject to change without prior notice.
If we made a mistake on any product prices and you already place an order,
we will honor and give you at the original price you seen it. We do not make
any claims about the legality of certain product applications such as covert
cameras, audio recorders, or video transmitters etc.... We encourage everyone
to check applicable local, state, and federal laws and regulations before engaging
in those surveillance products.
Product - Sku number are our reference number to a product and will be on your
invoice. Please note: It might not be the code on the actual item.
The items offered on Spysonic.com are only intended for use in a legal manner.
It is the sole responsiblity of the purchaser and not Spysonic.com to ascertain
and obey all laws, which apply to the possession and use of any item. By placing
an order with us the purchaser represents he/she is legal of age and that products
are to be used only in a lawful manner. The purchaser/customer agrees that
he/she will not sue or allow others to use any item from Spysonic.com in an
illegal fashion. The puchaser further agrees to hold Spysonic.com harmless
for any claims, actions and legal and/or court fees brought against him /her
in connection with any use of products orderd from Spysonic.com.
Spysonic.com or any members of its staff disclaim any responsibility and/or
liablity for any wrongfull or unlawful acts committed by the purchaser with
any items purchase from us.
- Images and specifications on this website might and might not be the actual
product. We will not be responsible for any errors on this site.
- Supply until stock is available (Most items are stocked, we will contact
you if its not in stock)
** We have the right to refuse service to anyone.**
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